We'll assist you in making cost effective and correct use of SenangUrus.
SenangUrus customers benefit from their email support queries receiving a human touch and useful first response within 26 minutes on average.
However you choose to contact us, you’ll benefit from unlimited support from our in-house SenangUrus experts. As our “power users”, they’re using SenangUrus and helping hundreds of retail and wholesale businesses every day. But most importantly, they are friendly, helpful and full of ideas on how you can get the most out of your SenangUrus account.
What you’ll have access to as a valued SenangUrus customer
1.
Unlimited support
Ask us as many questions as you need to
We understand that things happen, mistakes are made and issues arise, so whether you need to phone or email us once a month, once a week, once a day or more frequently, there’s no cap on how often you can request help from us.
2.
Domestic-based support team
With SenangUrus offices in based in Malaysia, you’ll get help from our customer service representative, who works from one of our main offices full-time and who knows the product inside and out. No overseas call centers, just helpful local support.
3.
Working-hours day phone support
Speak to someone during your business hours
You’ll benefit from phone support for 8 hours every weekday, so rest assured that you’ll be able to speak to someone during your business hours.
4.
24/7 email support
Email for help at any time, day or night
Alongside 8-hour day phone support, you’ll also gain access to 24/7 email support. So should you wake up in the middle of the night with a burning question, you can email us and benefit from our average time to first response of just 26 minutes.
5.
Detailed online documentation - Coming Soon
Get your questions answered at any time
As a valued SenangUrus customer, you’ll benefit from a wealth of online support documentation, covering everything from the core features of SenangUrus, to our supported apps and integrations, as well as information about upcoming feature releases.
6.
Useful online community forums - Coming Soon
Gain knowledge and share advice with other SenangUrus users
Through our online community forums, you’ll have the opportunity to gain knowledge and share advice with other SenangUrus-powered businesses, ensuring you have a strong network of help and support wherever you choose to seek it.
26 minutes
Average first response within 26 minutes
The Customer Support is one of the reasons we chose SenangUrus. They react quickly and they’re always trying to assist and better understand what the problem is.
Your data is important to you, your data security is important to us
We understand that the data you enter into SenangUrus is vital to the operation of your business, so our technology is designed to keep your data safe. SenangUrus is built upon Amazon Web Services (AWS), leveraging the complete flexibility, scalability and benefits of cloud computing, backed up by high performance and availability. We also have a disaster recovery plan in place — your data will be backed up in its entirety nightly and stored for 30 days, meaning we can restore your data from one of these backups if needed, down to the nearest minute.
Your goals are individual. We believe training should be too.
